FREQUENTLY ASKED QUESTIONS

Changes and refund

May I change/return my article in a Tugers store?

If, once the purchase received, the client is not satisfied, TUGERS permits him to change the size of the item purchased or to return it, within 15 days starting from the day of receipt. TUGERS cannot accept exchanges or returns of items that have been used or damaged (as long as it does not involve a manufacturing defect).

Changes will be made for another item in stock if available. Items can be returned for their full price either by cash or through credit card refund.

In order to do a return of an online purchase, the client has to send the product to our offices. The address is: Calle Padilla 41, 28006 , Madrid. The refund will be done the same way the purchase has been made (Paypal, entry to back account..etc.) In this case, the costs of sending the package will be at the client’s account. Once we receive the package and everything is in order we will make the refund.

There will be no change if:

  • The product is damaged or dirty.

  • The product has been used.

  • The product does not include original tags and box.

All TUGERS products are covered by a manufacturer's warranty.

*Any changes will be subject to availability of stock.

What should I do when an article is different from what I have ordered?

If the article is different from the one ordered, we will exchange it as soon as possible and without any cost.

For more information, you can send us an email to this address: orders@tugers.com, call us at this number +34 918675824 and we are also able to welcome you in our stores in Madrid and Sevilla.

Is it possible to modify or cancel my order?

Until the delivery has not been sent it will be possible. You can call this number: +34 918675824 or also send us an email at orders@tugers.com

Brand

How to contact Tugers?

We have 2 stores in Madrid, C/ Padilla 41 28006 and Sevilla, C/ Rivero 2 41004. You are also welcomed to send us an email at orders@tugers.com or call us at this number: +34 918675824.

Is it possible to receive information to my email address with news from Tugers?

You can receive all the news, promotions and information throughout our Newsletter created for our clients.

Receipt

How may I use a promotional code?

When you arrive to the last step of your shopping, just introduce your code in the field "Promotional code" and it will apply the discount to your product.

What are the different way to pay?

You can chose different way to pay like credit or debit Card:

  • Visa,

  • Visa Electron,

  • MasterCard,

  • Paypal

Is buying on our website safe?

Yes, we use the SSL certification to protect your information like credit / debit card.

Product

Are our models for women or men?

All our models are unisex

Where are the Tugers made from?

We insure a 100% European production

Where do you have some promotion on your product?

Unfortunately we do not know in advance when there will be promotions but it is possible to be informed while there are thanks to our Newsletter.

Delivery

¿How long does it take to receive my product?

Delivery in 24 hours for Spain and Portugal and 2 or 3 days for other European countries.

¿What happen when the driver comes and I am not at home?

For the peninsula, the driver has your phone number and will call you to give the pack to you. For outside of Spain, call us at this number +34 918675824